Send us a letter to support@nsoft-s.com with a detailed description of what happened.

 

1.MyChat version. Make sure, that you are using the latest version. Usually, the problem is already solved but a user works with the old version.

 

2.Describe the precise order of your actions that lead to a problem. What buttons you press (and in which order) to repeat the program wrong behavior.
 
A good example is a key to a quick solution. We have cases when our customer received a patch with fixes after a half of an hour because he explained everything what happened on his computer. We managed to repeat the problem and fixed it in short terms.

 

3.Provide us with a bug report file. MyChat has a built-in error report system. If something wrong happens in the program, a file with technical description is automatically created. It really helps when you search for errors.
 
Files with bug reports are stored in the folder C:\Users\%USERNAME%\AppData\Local\MyChat Client\logs\*.el
 
You can open a folder directly in MyChat, if you press Ctrl+` in the console and type the command logs.