Error

Error #0083: user does not exist or wrong authentication type

 

Error description

It turned out, that a specified user does not exist on the server or has an invalid authentication type.

 

Problem solution

First, check if a user does exist on the server. It can be done in Admin Panel, the section "User list". If such a user does not exist on the server, then you should create or select another account.

 

If a user does exist, then you need to check if you use the correct authentication type. MyChat has 4 authentication types:

1.Regular — login and password. You can use a UIN, nickname, or email as a login.

2.Domain — login and password. You specify a domain name as login (domain/login).

3.Passwordless — only login is used. You can use a UIN, nickname, or email as a login.

4.Domain transparent authentication is used automatically. You can't choose this authentication type manually.

 

Check a user account authentication type. The information should match.