All MyChat Client errors can be separated into two kinds: network errors and internal errors of MyChat.

 

Network errors occur during some technical network issues that are not connected directly with MyChat.

 

What to do if voice and video calls do not work?

 

Here you can see a list of MyChat Client internal errors. A problem with its description, number, and solution.

 

#0001: incorrect password when connecting to a text conference UID XXX

#0002: you are already in this text conference (UID XXX, "conference_name")

#0003: you are already connected to the server

#0004: you do not have rights to connect to the server

#0005: you do not have rights to post messages on the announcements board

#0006: you do not have rights to view the announcements board

#0007: you do not have rights to create a text conference

#0008: you do not have rights to enter to a text channel

#0009: you do not have rights to open a private chat session

#0010: you do not have rights to send a message to a text conference

#0011: the user is not allowed to accept private messages

#0012: not enough rights to change personal information

#0013: a user with this UIN (XXX) is not connected to the server

#0014: incorrect user password

#0015: the user is blocked

#0016: you cannot create a new group - this name already exists

#0017: a user with this UIN (XXX) is not registered on the server

#0018: a user with this UIN (XXX) is already in your contacts list

#0019: you cannot add yourself to contact list

#0020: the user cannot receive private messages

#0021: you cannot register this nickname, it is already in use

#0023: you cannot choose nickname "XXX", it is reserved

#0024: new users registration forbidden

#0025: you cannot enter the conference "XXX". There is a penalty for entering

#0026: you cannot send a message to the "XXX" conference, there is a penalty for sending messages

#0027: a user with this UIN is not online or the UIN is incorrect (XXX)

#0028: you cannot disconnect yourself from the server

#0029: the robot does not like unnecessary attention >:[

#0030: no rights to disconnect users from server

#0031: no rights to block IP addresses

#0032: you cannot block your own IP address

#0033: no rights to block MAC addresses

#0034: you cannot block your own MAC address

#0035: no rights to ban other users

#0036: you cannot ban yourself

#0037: no rights to kick users out of chatroom

#0038: this chatroom (UID XXX) does not exist

#0039: this user is not in the chatroom

#0040: no rights to change the chatroom topic

#0041: hotkey "XXX" is not registered - the combination is in use by another program

#0042: the public FTP server is down

#0043: access to the public FTP server is prohibited

0044

#0045: this IP address (XXX, XXX) is already blocked

#0046: this MAC address (XXX) is already blocked

#0047: this IP address (IP, ClientType) is not in blocked list

#0048: this MAC address (XXX) is not in blocked list

#0049: this stop-word (XXX) is already in the list

#0051: no rights to clear the text chatroom

#0052: this nickname cannot be registered

#0053: this chatroom cannot be created because the name is in the blocked list

#0055: a chatroom with this UID is not registered

#0056: message blocked by an anti-flood filter

#0060: you cannot register from this MAC address anymore

#0066: unacceptable nickname (or full name). The name is blocked by the swear filter

#0070: the nickname cannot be changed since it is already in use

#0071: the domain user (XXX) is not registered on the server

#0078: you cannot leave this text chatroom ("Name", UID XXX)

#0079: you cannot connect to server version XX with a newer version of the client (YY)

#0080: invalid password to connect to server

#0081: client and server versions are incompatible

#0082: you cannot connect as a domain account user without specifying a domain name

#0083: user does not exist or wrong authentication type

#0088: you cannot open a private chat with user UIN XXX because they are not in your list of personal contacts (you have a restriction on the server)

#0089: you cannot open a private chat with user UIN XXX because they are not in your list of general contacts (you have a restriction on the server)

#0090: you do not have sufficient privileges to make voice calls

#0091: you do not have sufficient privileges to make video calls

#0092: unable to connect as the specified domain user (invalid username, password or domain name)

#0093: not authorized to rename contact group

#0094: unable to rename group, because the original group (ID XXX) does not exist

#0095: unable to rename group, because group name "XXX" already exists

#0096: role with ID XXX does not exist

#0097: your interlocutor got an error during a call

#0115: invalid characters in privileges list (only "0" or "1" permitted)

#0124: this IP address (XXX, XXX) is already in the permitted IP address list

#0125: this IP address (XXX, XXX) is not in the permitted IP address list

#0144: the server requires an necessarily traffic encryption using. Please enable it in the settings

#0146: updates package is broken. Updating is impossible

#0147: accessing error to the updates package. Updating is impossible

#0148: client version (XX) incompatible with server version (YY). Please, upload the updates package to the server

#0149: client version (XX) incompatible with server version (YY). Please, update MyChat Client through GPO

#0150: unable to download the updates package (URL). Network error "XXX"

#0153: user UIN XXX has already in the moderators list

#0154: user UIN XXX has already in the conference UID YYY moderators list

#0158: connection attempt under standard account for the domain user

#0159: your IP XX is not in the allowed addresses list

#0160: your IP address XX is in the blocked list

#0165: #XXX (error name and description), LDAP errors codes

#0167: event "XXX" is not exist

#0168: this script name ("XXX") already exists

#0169: no rights for script logs viewing

#0175: the Portable MyChat Client (XX) and MyChat Server (YY) are incompatible

#0177: not enough rights to administer server

#0180: wrong user authentication type

#0209: the server has exceeded the maximum number of allowed connections

#0215: authorization error, invalid token

#0213: user UIN XXX does not have sufficient privileges to receive voice calls

#0214: #0214: user UIN XXX does not have sufficient privileges to receive video calls

#2016: authorization error, wrong token application type

#0223: server connection was lost

#0224: network error #XXX: "..."

#0226: authorization on the mail server has failed

#0229: port for the service "XXX" must be in range 1..65535

#0230: port for the service "XXX"matches the service's "YYY" port "NNN"

#0231: port "XXX" for the service "NNN" is already occupied by another running application

#0232: no rights to remove messages in the text conferences

#0233: you have no access to messages removing tool in the text conferences

#0234: file uploading error (URL, port, desc)

#0235: not verified https certificate for host "XXX"

#0236: updating package downloading has aborted due to the network time-out (>XXX ms)

#0237: error getting image thumbnail (error number)

#0238: you cannot register from this HardwareID address anymore

#0239: you cannot register from this IP address anymore

#0240: this HardwareID ("XXX") already exists in the blocks list

#0241: your MAC address is blocked

#0242: your HardwareID is blocked

#0243: you cannot use network path (\\) in server folders settings

#0244: wrong server local folder path ("PATH")

#0245: the question or/and answer for the Quiz database cannot be empty

#0246: this question already exists in the Quiz database

#0247: impossible to change the quiz question. There is already a duplicate in the database

#0248: you can't open a private dialogue with the user UIN XXX because he is not included in the WEB support operators list

#0249: you can't open a dialogue with yourself

#0250: you don't have access to the tool for deleting messages in private dialogues

#0251: you don't have enough rights to delete messages in your private dialogues

#0252: file "FILENAME" is removed from the server

#0253: not enough rights to redirect private dialogues

#0254: not enough rights to send multicast private messages

#0257: FTP server is off or unavailable, IP XXX, TCP port XX

#0258: you can't move the group into itself (ID XXX)

#0259: you can't move the user into itself (ID XXX)

#0260: task with ID XXX already taken by another user

#0261: not enough rights to delete messages in the text conferences from the local database

#0262: not enough rights to delete messages in your private dialogues from the local database

#0263: file download error

#0264: you can't change the email, the address "XXX" is already used in another account

#0265: no rights for inviting people to text conferences

#0266: you can't invite the user UIN XX to the conference "NAME" (UID NNN) because you are not a member

#0267: no connection with the TURN server via TCP port XX and addresses ADDR

#0268: network resource "RESOURCE" unavailable at the moment or the link is invalid

#0269:  plugin "XX" has no function "YY"

#0270: plugin "XX" is using too old API. Please, update it

#0271: you don't have the rights for calling via Asterisk

#0272: your interlocutor has no rights for receiving calls via Asterisk

#2073: integration with Asterisk is disabled

#0274: you haven't specified your work phone number

#0275: your interlocutor has no work phone number specified

#0276: no connection with Asterisk server

#0277: not enough free space on the server's disk, file upload is impossible

#0278: use HTTPS protocol for calls in a browser

#0279: access denied

#0280: you have not enough rights for making screen sharing calls

#0281: the user UIN XXX has not enough rights to answer screen sharing calls

#0282: UIN must be above zero

#0283: it is impossible to create a private user group, such name already exists ("XXX")

#0284: impossible to create a personal group of users. The users list has incorrect data

#0285: impossible to delete personal groups of users. The group list has incorrect data

#0286: you have no rights to create personal user groups

#0287: you have no rights to delete personal user groups

#0288: you have no rights for editing user personal groups

#0289: impossible to add users to the personal group. The user list has incorrect data

#0290: incorrect ID (XXX) specified in the user personal group

#0291: no access to user personal groups

#0292: impossible to remove users from the personal group. The user list has incorrect data

#0293: impossible to rename the personal user group, such name already exists

#0294: personal user group name can't be empty

#0295: no access to the common user groups

#0296: no rights for editing Kanban projects

#0297: Kanban project with с ID (XXX) does not exist

#0298: you are not a creator of the Kanban project, and you do not have elevated privileges for access

#0299: you specified a non-existent ID (XXX) of the common user group, or the personal group with such ID does not belong to you

#0300: incorrect ID (XX) of the common user group

#0301: the stage with such ID (XXX) does not exist in the Kanban project

#0302: invalid push token

#0303: you have no rights for viewing user geopositions

#0304: you can't specify yourself in the request

#0305: you do not have rights to fire users

#0306: incorrect user list

#0307: the list contains UIN = 0

#0308: user list is empty

#0309: the list contains a non-existent user

#0310: the user with UIN XXX is already blocked, dismissal is impossible

#0311: function is unavailable, you must use Windows 10 or newer

#0312: heavy load on the server, connection refused

#0313: the client's version (XX) is not compatible with the server's version (YY). Please, update MyChat Client manually or install it to a user's profile

#0314: please, update MyChat Client manually or install it to a user's profile

#0315: encryption is impossible. The operating system is too old

#0316: menu name can't be empty

#0317: such menu name already exists, duplicated are forbidden

#0318: incorrect or corrupted JSON object

#0319: menu identifiers list is empty

#0320: menu identifiers list contains incorrect or non-existent elements

#0321: built-in WEB server is off. Connection failed

#0322: user group ID (%XXX is already in the list

#0323: non-existent custom menu index specified ID (XXX)

#0324: group identifiers list is empty

#0325: user group identifiers list contains incorrect or non-existent elements

#0326: you have no rights for remote execution of server scripts

#0327: you have no rights to use a custom menu

#0328: impossible to download the file "name", network error XX: "desc"

#0329: no plugin for media calls

#0330: not enough rights to delete own account

#0331: your application type is prohibited from connecting to the server

#0332: the request is blocked by the script on the server, the event "%s"

#0333: impossible to make a call in a conference, the mixer is disabled on the server

#0334: WEB server does not work or disabled on MyChat Server

#0335: protocol error, command: XXX, data: YYY

#0336: user group ID XXX is already included in the conference UID YYY

#0337: user groups with such an ID (XXX) do not exist

#0338: you can't add a user group ID (XXX) to the not auto-created conference UID (YYY)

#0339: you can't kick out a user UIN XXX from the conference UID YYY because he is a member of the group

#0340: unacceptable information with the conference UID XXX

#0341: you can't kick out a built-in robot (UIN=0) from a conference UID XXX

#0342: user UIN XXX is already in the conference UID YYY

#0343: user UIN XXX can't join the conference UID YYY due to punishment

#0344: you can't rename the conference as the name is blocked by obscene words filter

#0345: user UIN XXX is not a moderator in the conference UID YYY

#0346: incorrect ban type (XXX)

#0347: date and time of ban removing can't be less than the current date and time

#0348: inaccessible path to the folder for storing user files on the server

#0349: you can't close the auto created conference UID XXX

#0350: no rights for deleting text conferences

#0351: no rights for closing text conferences

#0352: you can't delete the auto-created conference UID XXX

#0353: the client's version (XXX) is newer than the server's version (YYY). Unable to connect

#0354: a word can't be empty for obscene words filter

#0355: a word is too long for obscene words filter

#0356: a word can't include delimiters (spaces, commas, etc.) for obscene words filter

#9996: unable to open database file logs.db!

#9997: client profile file (mcprofile.dat) is not found!

#9998: wrong database version! Closing application

#9999: client profile file (mcprofile.dat) is corrupted or unavailable!