Error

Error #0097: your interlocutor got an error during a call

 

Error description

An error occurred during a call and MyChat could not fix it.

 

Problem solution

There can be a lot of reasons that cause this error: hardware or network errors. You need to view logs for calls plugin work.

 

1.Make sure that you are using the latest version of MyChat.

2.Enter the client console and run the command LOGS:
 

Console command for getting logs on MyChat Client calls
 

3.Windows Explorer will open with logs:
 

MyChat Client for Windows logs location
 

4.For a complete picture, you need log files from two computers where your calls failed.
 
If you are calling over the Internet, then you need to add an IP or domain name of your server for connection over the Internet in the WEB console, the section "Settings" -> "Network settings", in the field "IP address or hostname for external clients".
 

MyChat Server network configuration for calls over the Internet
 

5.Connection logs should be sent at support@nsoft-s.com or analysis..
 

See also

Diagnosis of MyChat voice and video devices